Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Information We Collect
When you use viontracemo's budget calendar planning platform, we collect various types of information to provide you with the best possible service. This information helps us understand your financial planning needs and deliver personalized experiences that align with your budgeting goals.
Personal Information
We collect information you provide directly, including your name, email address, phone number, and financial preferences when you create an account or contact our support team.
Usage Data
We automatically collect information about how you interact with our platform, including pages visited, features used, and time spent on different sections of our service.
Financial Data
With your explicit consent, we may collect budget information, financial goals, and spending categories to help you create more effective budget calendars and planning strategies.
How We Use Your Information
Your information serves multiple purposes within our platform. We believe in being completely transparent about these uses, as they directly impact your experience with viontracemo's budget planning services.
- Service Delivery: We use your information to provide access to our budget calendar features, generate personalized financial insights, and ensure our platform functions smoothly for your planning needs.
- Communication: Your contact information allows us to send important updates about your account, respond to support inquiries, and share relevant financial planning tips that might benefit your budgeting journey.
- Improvement and Analytics: Usage data helps us understand which features are most valuable to our users, identify areas for improvement, and develop new tools that better serve your financial planning requirements.
- Security and Compliance: We monitor account activity to protect against unauthorized access, ensure compliance with financial regulations, and maintain the integrity of our platform for all users.
Data Protection and Security
Protecting your financial information is our top priority. We've implemented comprehensive security measures that meet industry standards and comply with Australian privacy regulations. Our approach to data security involves multiple layers of protection designed to keep your information safe from unauthorized access.
Industry-Standard Encryption
All data transmitted between your device and our servers is protected using SSL/TLS encryption. Your financial information is stored using advanced encryption methods that ensure only authorized personnel can access it when necessary for service delivery.
- Regular security audits and vulnerability assessments to identify and address potential risks
- Multi-factor authentication options to add extra protection to your account
- Secure data centers with physical access controls and 24/7 monitoring
- Employee training programs to ensure proper handling of sensitive information
- Incident response procedures to quickly address any security concerns
Your Rights and Choices
Under Australian Privacy Principles and other applicable privacy laws, you have significant control over your personal information. We respect these rights and have established clear procedures to help you exercise them effectively.
- Access and Portability: You can request a copy of all personal information we hold about you. We'll provide this in a commonly used electronic format within 30 days of your request.
- Correction and Updates: If any of your personal information is inaccurate or incomplete, you can request corrections through your account settings or by contacting our privacy team directly.
- Deletion Rights: You may request deletion of your personal information, subject to certain legal and operational requirements. We'll honor these requests while maintaining necessary records for compliance purposes.
- Communication Preferences: You can opt out of marketing communications at any time while still receiving essential service-related messages about your account and platform updates.
Data Sharing and Third Parties
We limit data sharing to essential service providers and situations where sharing is necessary for platform functionality or required by law. Our approach prioritizes your privacy while ensuring we can deliver the comprehensive budget planning services you expect from viontracemo.
- Trusted technology partners who help us maintain platform security and performance
- Financial institutions when you choose to connect external accounts for budget tracking
- Legal compliance situations where disclosure is required by Australian law or court order
- Business transfers, though any acquiring company must honor existing privacy commitments
We never sell your personal information to marketers or advertisers. Any data sharing arrangements include strict contractual obligations to protect your information and use it only for specified purposes that benefit your experience with our platform.
Data Retention and Deletion
We retain your information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.
Account Information
Personal details and account settings are retained while your account remains active, plus 12 months after closure for compliance and support purposes.
Financial Data
Budget information and financial goals are kept for 24 months after your last platform activity to support any necessary reconciliation or dispute resolution.
Usage Analytics
Aggregated usage data may be retained indefinitely for product improvement, but individual identifiers are removed after 18 months.
International Data Transfers
While viontracemo primarily operates within Australia, some of our technology infrastructure and service providers may be located overseas. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
These transfers only occur with countries that have adequate privacy protections or under specific legal frameworks that maintain the same level of protection you would expect under Australian privacy law. We regularly review these arrangements to ensure they continue meeting our high standards for data protection.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through your registered email address and provide a clear summary of what has changed.
We encourage you to review this policy regularly to stay informed about how we're protecting your information. Continued use of our platform after policy updates indicates your acceptance of the revised terms, though we'll always provide options if you prefer not to continue under new terms.
Privacy Questions and Concerns
If you have questions about this privacy policy or how we handle your personal information, please don't hesitate to contact us:
Email: info@viontracemo.sbs
Phone: +61 74 151 5802
Mail: viontracemo Privacy Team
City West, 45 Plaistowe Mews
West Perth WA 6000, Australia
We typically respond to privacy inquiries within 3 business days and aim to resolve most concerns within 30 days.
This Privacy Policy is effective as of March 15, 2025, and was last updated on March 15, 2025.